 Online
Documentation...
The online documentation is an extensive
knowledgebase where you will find support
documentation and tutorials on using your control
panel and much more!
| CPanel Documentation
|
| Answers |
Pre-Sales Questions
- Is there a minimum time
contract/commitment?
Not at all. You can
pay monthly, quarterly, or yearly. You can also
cancel at any time.
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- How soon will my account be
set up and ready for use?
Account orders
are placed in a queue and are processed in the
order in which they are received. Your site can
be uploaded to our servers as soon as your
domain name resolves to our server dns, usually
within 24-48 hours.
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- Do I have access to update my
site 24 hours a day?
Absolutely. Whether
you're a day person or a night owl, your site is
available for you to update.
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- Can you register a domain
name for me? Can you set up domains other than
.com, .org, and .net?
We can register
.com, .org, and .net names for $9/year, with you
as the registrant. We can also assist with
registering other domains, as well (fees for
registering other domains will vary by country).
Please contact our sales department if you
require assistance in registering other domain
types.
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- Do you host Adult sites,
warez sites or sites containing illegal
material?
Anything that is illegal, No.
Please see our Acceptable Use Policy for
policies regarding this.
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- Is my site backed up and how
often?
It is the clients responsibility
to do all backups of their site. If, in the
unfortunate event, something happens to your
files, it is your responsibility to have a local
copy of your files. We are NOT held liable in
any way for any files, money, time, effort,
etc... lost due to this unfortunate event.
Furthermore, if your files are lost, we will
attempt to restore them as a gesture of good
faith, but make no promises what so ever about
whether the files will be brought back
successfully or not. Again, back ups are the
client's responsibility.
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- How fast are your
connections?
Our servers are connected to
a multi-gigabit backbone to the internet.
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- What are your server
specifications?
Our newest servers
feature Dual Intel Xeon 2.4GHz processors with
1GB Ram and 10k RPM hard drives.
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Technical Questions
- I changed my control panel
password and now I can't get
in.
Passwords are case sensitive and are
limited to 8 characters. If you entered a
password longer than 8 characters please try
entering the first 8 characters when logging
into your control panel.
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- How do I get my
email?
If you're familiar with your email
client's setup, use the following information to
retrieve email from your POP account:
Incoming mail (POP3)
server:
mail.yourdomain.com
Outgoing
mail (SMTP) server:
mail.yourdomain.com
Your username is your email
address.
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- I want to get started right
away, but my domain name hasn't
transferred/isn't in the database yet. How do I
do it?
After your domain is fully
propagated through the system, you can upload to
yourdomain.com via FTP or FrontPage
Extensions.
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- What is the path to
perl?
#!/usr/bin/perl
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- Where should I put CGI
scripts for my domain?
All CGI scripts
should be uploaded to the cgi-bin folder, for
your domain. Be sure to follow the instructions
for the script you are uploading regarding
setting permissions on the files and folders you
create, as they vary from script to script
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- I uploaded my files, but I
don't see my page?
If our default "Coming
Soon", default.htm, has not been replaced by
another index page, then anyone going to
domainname.com will still see that page instead
of some other home page. This is the order in
which the web server looks for a page to put up
as the "home" page: >DirectoryIndex:
default.htm, index.htm Just delete the
default.htm file and anything after it in this
list will then come up automatically. Notice
that "home.shtml" is NOT on the list and so will
not show up as your home page. You would need to
rename it.
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Account and Billing Questions
- Can I upgrade my plan or
features later?
You can purchase new or
expanded features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How can I change my account
or billing information?
If you need to
update your account or billing information
please contact us at sales@Host-Manager.net.
Please be sure to include your account name and
your domain name.
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- What happens if I go over the
bandwidth limit for my account?
If you
exceed the bandwidth limit for your account the
overage amount will be automatically billed at a
rate of $5 per gigabyte per month.
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- What is the cost for
additional features?
You can add
additional features to the plan that you signed
up for. Below are the rates for some commonly
added features.
Disk space - $1 per 100MB per month.
POP 3 email address - $1 per address per
month. If you need multiple addresses added
please contact us for bulk rates.
Bandwidth - $5 per gigabyte per month
Additional Domain Name - $1.00 per domain
name per month. (Domain Registration not
included)
Dedicated Host-Manager IP Address w/ SSLCity
Premium Security Certificate - $149.00 per year
(includes setup and install)
Dedicated Host-Manager IP Address w/ SSLCity
Wldcard Security Certificate - $549.00 per year
(includes setup and install)
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- How do I cancel my
Account?
You can cancel your account at
any time by sending email to mailto:sales@Host-Manager.net
There are no cancellation fees, and no notice is
required. Any fees paid to that point are
non-refundable. Please see our Acceptable Use Policy for
further information.
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- What about billing and over
due policies?
Accounts will be given a
grace period of 7 days, if payment is not
received within the grace period your account
will be deleted from our servers.
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